These terms describe the rules for using Flow2CRM at flow2crm.ru and flow2crm.com. By registering an account and using the service, you agree to these terms and the Privacy Policy. They do not replace a separate agreement or payment terms agreed with you.
Service: Flow2CRM
Support and personal data requests: support@flow2crm.com
1. Service purpose
Flow2CRM helps store permitted communication data from connected sources, send it to a CRM, analyze clicks from connected websites, and match enquiries to CRM records. Only enabled and technically supported features are available. The service is not a product of Meta, Instagram, Telegram, WhatsApp, MAX, Bitrix24, or Yandex and does not act on their behalf.
2. Account and authority
Provide up-to-date information and connect only accounts, websites, and CRM systems you are authorized to manage. If you act for an organization, you must have the necessary authority. You are responsible for safeguarding your password, API keys, access links, and devices with active sessions. If you suspect unauthorized access, change your password, revoke compromised keys, and contact support.
3. External platform rules
Connections operate within the permissions, settings, and limits of the platform. The official Instagram connection uses Meta OAuth for supported professional accounts. Where another connection method uses a user session, this is separately identified in the interface and is not the official API of that platform. An external platform may require sign-in again, restrict access, or change available features. Using Flow2CRM does not exempt you from its rules.
4. Visitor and conversation participant data
You determine which sources and features are enabled and must ensure lawful processing, required notices, and consent, including for the tracker on your website. Do not connect other people's accounts without permission or use the service for spam, unlawful surveillance, bypassing security restrictions, or other violations of rights. Flow2CRM processes received data for selected functions as described in the Privacy Policy.
5. CRM, API, webhooks, and links
Check CRM and webhook recipient addresses, and give API keys and conversation links only to authorized people. With an integration enabled, messages, attachments, events, and matching results may be sent to recipients you specify. The exact scope depends on the feature and subscriptions. Flow2CRM does not control subsequent processing and retention of copies in independent external systems. Revoking a key or disconnecting an integration does not delete data already sent there.
6. Availability and results
We maintain the service, but individual features depend on external platforms, networks, and their limits. Updates or failures may cause delays and missed events; a click-to-CRM match is not unconditional proof of identity or a business outcome. Verify important information at its source. These terms do not exclude liability or user rights that cannot be limited under applicable law.
7. Pricing and payment
Price, limits, and service period are specified when selecting paid access. Additional payment, renewal, cancellation, and refund terms apply only to the extent agreed with the user and subject to mandatory legal requirements. These terms alone do not authorize any charge. Send payment questions to support.
8. Disconnection and deletion
You may disconnect a source in its settings and stop using the service. Disconnection does not delete communication history, analytics, or CRM copies. To delete a particular source's data or an account, follow the User Data Deletion instructions. Access may be restricted for violations of these terms, security threats, or external platform requirements; data processing remains subject to the Privacy Policy and applicable law.
9. Updates and enquiries
The current terms and their update date are published on this page. Material changes apply subject to mandatory user notice and consent requirements. Contact Flow2CRM support at the email above for service, terms, or dispute resolution enquiries. Russian and English versions are available at the same path on their respective language domains.